Our Process & Concierge Service.
Tailored for every client, guaranteeing excellence from concept to installation.
Every bespoke creation begins with a unique vision.
Our Concierge Commissioning Service provides an end-to-end, project-managed journey designed for clarity, confidence, and uncompromising quality. We can handle all the complexities, from conceptual design and engineering details through production and final installation, allowing you to choose where we get involved.
We work closely with you, providing inspiration, concepts and specified designs that harness size, scale, craftsmanship and positioning to produce a truly exceptional impact within your space.
Design Thinking
Before any sketch is made, we ensure the creation is destined to become a powerful, permanent focal point. We apply a rigorous design thinking process to ensure the final piece perfectly reflects its required personal or brand identity and aesthetic vision.
Meaning & Purpose: Defining the core narrative, emotional tone, and functional role the piece must serve.
Qualities: Understanding desired aesthetics, potential material palettes, textures, colours and behaviours.
Context & Constraints: Analysing the environment (architectural, light, spatial) and outlining practical limitations (budget, timeline, durability).
Reference & Research: Gathering inspirational styles or references, specific found elements or innovative material applications.
Possibilities: Exploring innovative and creative approaches as well as the limits of engineering ingenuity to define possible solutions that inform the final scope.
Design Development
This is the process of translating the finalised brief into a detailed, buildable reality. We use advanced modelling and visualisation tools to remove all uncertainty, ensuring total alignment before production begins.
Conceptual Ideas & Sketches Initial visual exploration of form and composition.
Behaviours, Scale, & Materials Refinement of physical characteristics, defining how the piece interacts with light, movement and touch.
Illustrations & Visualizations Detailed, high-resolution rendering of the piece in its intended space.
Specifications & Modelling Locking in all technical aspects, including engineering and structure.
The Collaborative Six-Stage Workflow
Stage 1: Conceptual Brief & Proposal
Focus: Understanding the client's aspirations, budget expectations, and the context of the space.
Deliverables: Written proposal outlining conceptual ideas, preliminary sketches, and initial budget ranges.
Stage 2: Scope Refinement & Contract
Focus: Finalizing the approach, scale, materials, and agreeing on a project framework.
Deliverables: Finalized approach, material selection, detailed time-and-materials agreement, and contract signing.
Stage 3: Creative Development
Focus: Exploring the Behaviours, Scale, Textures, and Colours that will define the piece.
Deliverables: Moodboards, illustrations, samples, and initial digital visualizations to ensure creative alignment.
Stage 4: Specification & Technical Lock
Focus: Transforming the creative vision into a detailed, buildable plan.
Deliverables: Definitive Specification sheet, CAD/3D modelling (especially for complex features/Installations), and final sign-off on all technical drawings.
Stage 5: Production & Fabrication
Focus: The execution phase, overseen by our multidisciplinary studio and partnership network.
Deliverables: Regular project updates, quality control checks, and preparation for site logistics/shipping.
Stage 6: Delivery & Installation
Focus: Seamless integration of the piece into its permanent environment.
Deliverables: Project-managed delivery, professional installation by certified experts, and final quality assurance walk-through.
Ready to start your bespoke project?
Whether you have a fully formed vision or just the seed of an idea, our Concierge Service is ready to guide you.
We’ll be happy to discuss your project requirements.